Wednesday, November 21, 2007

 

Standing Apart as a Home-Based Job Applicant By Melissa Brewer

A job with a home-based call center or other virtual employer is an enviable position. It's important to realize that a desire and ability to work from home is NOT considered a skill by potential employers. Home-based employers are looking for good workers that fit their company's ideals, values, and goals. Make sure that your resume focuses on the characteristics your potential employer is looking for. When writing your resume and interacting with your potential employer, keep the following traits in mind: Home based workers need to be able to work independently.

Independence is important because when working at home a person has nobody watching them and making sure they are getting their work done. Independence is more than working alone in an office - it's about problem solving, the ability to think on your feet, and the ability to deal with an irate customer or confused prospect. Most of your calls will be friendly, but the ones that aren't are the ones that ma! ke or break a company. After all, it takes a lot more effort to find a new customer than keep a regular one.

You have excellent communication skills - make sure you use them.

As a virtual employee, you won't have the luxury of face-to-face interaction. When communicating with your potential employer, make sure that you are professional in every manner. Emails, online applications, and telephone conversations should reflect your personality and enthusiasm for the position you are applying for. Your resume should also focus on these skills.

Problem-solving skills are a key ingredient of home-based work.

Home-based workers have to be able to think on their feet and provide reasonable solutions or answers to questions. You should be able to improvise without going outside of company policies. When applying for a job, ask yourself - What are the customers' expectations? What issues and opportunities will these calls focus on? What specific ! backgrounds are necessary to speak with these customers? When ! you writ e your resume and have deal with any follow-up communications, keep these questions in mind. If they aren't addressed in the company's website, consider asking the recruiter when they contact you for an interview.

Show your loyalty and commitment to the employer, not just the job.

Potential employers want to know that you are familiar with what they do, and how they want to do it. As a virtual worker, you will need to be trusted with the company's image. This means that you should agree with the goals and values of the company and show that you have their mission in mind. Homeshoring companies want their recruits to act as true extensions of their brand. Before applying for a job, take some time to become familiar with the company and their clients, so that you can properly understand the image they want to project to their customers. It will make all the difference if the question, "Do you know what we do and who we work for?" comes up in the interview. (A! lthough it may not be asked so bluntly - your recruiter is looking for an eager, educated individual that took the time to learn all they could to make sure that they are a perfect match for the company.)

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Melissa Brewer is the proud author of The Little White eBook of Homeshoring Jobs, a 212 page eBook profiling 178 companies that hire home-based agents for their virtual call centers. She also operates Capital Creative, a small virtual copywriting and marketing firm based in Washington DC. You can reach h! er at littlewhiteebook@gmail.com

Melissa Brewer is ! the prou d author of The Little White eBook of Homeshoring Jobs, a 212 page eBook profiling 178 companies that hire home-based agents for their virtual call centers. She also operates Capital Creative, a small virtual copywriting and marketing firm based in Washington DC. You can reach her at littlewhiteebook@gmail.com


Source: http://www.articlebiz.com/article/109027-1-standing-apart-as-a-home-based-job-applicant/
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